Time for Lessons Learned?

>> Tuesday, July 21, 2009

A very good lesson from Seth Godin - this is the time to evaluate and improve your business.

"The best time to do great customer service is when a customer is upset. The moment you earn your keep as a public speaker is when the room isn't just right or the plane is late or the projector doesn't work or the audience is tired or distracted. The best time to engage with an employee is when everything falls apart, not when you're hitting every milestone. And everyone now knows that the best time to start a project is when the economy is lousy."

Winning on the uphills
By Seth Godin, Seth's Blog

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